This week’s Sunday Rewind is a 2022 post from Becky Flint, founder and CEO of Dragonboat, which looks at the must-have attributes of successful product operations managers.
Becky says that product ops is a function that continuously improves alignment, communications, and overall everyday workflows. Great product ops managers go beyond focusing on operations, she says, and they enable teams, vertical alignment, and cross-functional collaboration by positioning themselves as a strategic partner.
When you understand that you serve more than one customer, you are ready to start enabling outcomes.
Focusing on outcomes also means you constantly triage the needs of the current and future market. You drive near-term and long-term results and balance these needs as the product org evolves and company goals shift.
Successful product ops managers create opportunities to initiate critical discussions and facilitate alignment between product teams and stakeholders.
To maintain this mindset, view and treat your process work as a product. It should continually improve and bring more value to your users (the internal teams you work with).
Implement an end-to-end solution to create a central source of truth representing your entire portfolio.
Product ops is a highly leveraged role. Great product ops professionals manage themself out of a job, so they become a force multiplier. The growth of the product ops function should be multiple and evolve based on how well you serve the customer.
No matter where you are in your product ops career, you have the opportunity to level up your skills and help your organisation focus on outcomes across the entire portfolio.
Read the original post: 7 habits of highly effective product operations
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