AI in healthcare: The promise and peril of transformation with a safety-first approach

For all its promise, integrating AI into healthcare demands a safety-first mindset. Ramakrishnan Neelakandan, a Lead quality and safety engineer at Google, looks at why we must prioritize patient well-being, navigate ethical complexities, and address potential risks to fully realize the positive impact of this technology.

April 19, 2024

7 min read

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Ramakrishnan Neelakandan

at Google

Ramakrishnan Neelakandan has been working in the Healthcare industry for more than 12 years. He is currently working for Google as a Lead Quality and Safety engineer primarily supporting the development of Healthcare AI products. Throughout his career Ramakrishnan has worked primarily on Digital Health and Software as Medical device products in multiple roles, including Product Management, Project management and Quality Engineering.

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AI's applications within healthcare are already astounding. These are some of the areas where AI can augment the entire workflow

Precision diagnostics: By analyzing vast amounts of medical data, including imaging scans, lab results, and genetic profiles, AI algorithms are enabling earlier and more accurate detection of diseases (He et al., 2019). Google Health's work in mammography is a prime example. Its AI model analyzes mammograms, potentially improving breast cancer detection rates and reducing false positives and false negatives. This technology could make a significant difference in early cancer detection and has the potential to expand access to crucial screening, especially in underserved areas.

Drug development and discovery: AI can streamline the drug development process, helping researchers sift through countless molecular combinations to find potential drug candidates (Davenport & Kalakota, 2019). This could lead to faster breakthroughs in treatments for diseases that currently lack effective options. For instance, Exscientia is a pioneering company using AI to design new drug molecules. its platform analyzes vast datasets of biological information to predict which molecules are most likely to be successful in treating specific diseases, accelerating the drug discovery process.

Personalized treatment plans: AI can help doctors tailor treatment recommendations with unprecedented precision (Rajkomar, Dean, & Kohane, 2019). Rather than a one-size-fits-all approach, imagine treatments based on your unique genetic makeup, medical history, and lifestyle. This could mean more effective therapies and fewer side effects. A leading example is Tempus, a company that combines AI-powered analysis of genomic data with clinical expertise to help oncologists identify targeted therapies and matching clinical trials for cancer patients.

Virtual assistants and chatbots: Already, AI-powered virtual assistants and chatbots provide round-the-clock patient support. They field basic questions, help triage symptoms, and make scheduling appointments easier – a huge relief for overburdened healthcare systems and patients struggling to navigate complex health information (Davenport & Kalakota, 2019). A prime example is Ada Health, whose AI-powered symptom checker allows users to input their symptoms and receive potential diagnoses and guidance on the next steps.

Robot-assisted surgery: Robots guided by AI algorithms perform surgeries with incredible precision, minimizing errors (He et al., 2019). This translates to smaller incisions, reduced recovery times, and better outcomes for patients facing daunting procedures. A prime example is the da Vinci Surgical System by Intuitive Surgical. This AI-assisted system provides surgeons with enhanced visualization and control, allowing them to perform complex procedures with a minimally invasive approach.

Administrative workflow optimization: AI has the potential to streamline countless administrative tasks in healthcare (Davenport & Kalakota, 2019). From patient record management to resource allocation, AI can reduce bureaucracy, freeing up healthcare workers to focus on what matters most – caring for patients. For example, many hospitals are now using AI-powered tools by companies like Qventus to predict patient flow and optimize bed allocation. This helps avoid bottlenecks, reduces wait times, and improves the overall efficiency of hospital operations..

While AI's potential benefits ignite excitement, it's imperative to address the potential risks and ethical dilemmas that go hand-in-hand with its use (Obermeyer & Emanuel, 2016). A focus on safety must be the guiding star in AI's integration into the complex world of medicine:

Successfully integrating AI into healthcare requires a proactive approach, with safety and ethics at its heart. Here's what that means in practice:

Image Source: NIST AI RMF

While the technical hurdles of ensuring AI safety are significant, we must equally address the complex ethical dilemmas that arise:

Artificial Intelligence has the potential to transform medicine, prevent disease, and improve patient outcomes worldwide. However, to ensure AI becomes a force for good, a safety-centric mindset must underlie every step of development and implementation.

By prioritizing ethics, transparency, and continuous evaluation, we can create a future where AI and healthcare professionals work in harmony. This collaboration holds the key to safer, more personalized, and more equitable healthcare for everyone.

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