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Mind the Product

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How to build a companion product and win user trust

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Minimum Viable Product

OKRs

Prioritisation

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Product Development Process

Product Ethics

Product Discovery

Product Leadership

Product Management Career

Product Strategy

Stakeholder Management

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Join us at #mtpcon London in 2025 – mark your calendars

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5 ways to invent and simplify as an AI/ML product manager

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Building your own user experience and software stack: This week’s product news

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p>[powerpress]<img loading="lazy" decoding="async" class="alignright size-medium wp-image-19259" src="https://www.mindtheproduct.com/wp-content/uploads/2020/03/closeup_smaller-2-300x300.jpg" alt="Laura Klein" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/03/closeup_smaller-2-300x300.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2020/03/closeup_smaller-2-150x150.jpg 150w, https://www.mindtheproduct.com/wp-content/uploads/2020/03/closeup_smaller-2-768x768.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2020/03/closeup_smaller-2-1024x1024.jpg 1024w, https://www.mindtheproduct.com/wp-content/uploads/2020/03/closeup_smaller-2.jpg 2048w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>Nobody rants quite like Laura Klein. Others have tried, but we&#8217;ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. She&#8217;s author of <em>Build Better Products: a Modern Approach to Building Successful User-Centered Products</em> (<a href="https://smile.amazon.com/gp/product/1933820586/" target="_blank" rel="&quot;noopener noopener noreferrer">US</a> / <a href="https://amzn.to/2QnD7Yx" target="_blank" rel="&quot;noopener noopener noreferrer">UK</a>), the funniest trove of practical advice we&#8217;ve come across, as well as <em>UX for Lean Startups </em>(<a href="https://smile.amazon.com/gp/product/1449334911?" target="_blank" rel="&quot;noopener noopener noreferrer">US</a> / <a href="https://amzn.to/2QopsjQ" target="_blank" rel="&quot;noopener noopener noreferrer">UK</a>), which we didn&#8217;t have time to read before our chat.</p>
<p><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></p>
<blockquote><p>Has clicking that icon met the user intent of the feature? I mean obviously no&#8230; But it turns out that when you start looking into it, that this one freaking little icon that looked so &#8220;Oh it&#8217;s 5 seconds, we&#8217;ll just draw it in there&#8221;&#8230; it turns into you&#8217;re going to have to hire more people, write a policy guide, and create an entire admin system for [it].</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>Building better products</li>
<li>UX</li>
<li>How to work with designers</li>
<li>How to work with anyone</li>
</ul>
<p><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></p>
<ul>
<li>Follow Laura on <a href="https://www.linkedin.com/in/lauraklein2/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/lauraklein" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a> and at her own site (<a href="https://www.usersknow.com" target="_blank" rel="&quot;noopener noopener noreferrer">Users Know)</a></li>
<li>Laura&#8217;s got a couple of podcasts of her own: <em><a href="https://www.usersknow.com/podcast" target="_blank" rel="&quot;noopener noopener noreferrer">What Is Wrong With UX</a></em> and <a href="https://www.listennotes.com/podcasts/engsplaining-laura-klein-H8xm64zFE_A/" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Engsplaining</em> </a></li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
<h3>Sponsor us</h3>
<p>Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email <a href="mailto:sponsor@mindtheproduct.com.com" target="_blank" rel="noopener noreferrer">sponsor@mindtheproduct.com</a> for more information.</p>
<h3>Review us</h3>
<p>We&#8217;d love any feedback you have for us, so please go ahead and share your thoughts &#8211; rate and review The Product Experience on your podcast app so that we can make it even better!</p>

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Podcast

How to prioritise your work for impact- Nacho Bassino (Product Leadership Coach)

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

Product-led growth in action – Partho Ghosh (VP of Product, Uberall)

Using AI in healthcare products – Tetiana Telenczak (Head of Product, Merck Group)

How to improve your relationship with data – Heather Williams (Director of Product, Elsevier)

How Citi is accelerating AI in banking – Tariq Maonah (SVP of Product and Engineering, Citi)

Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

Build Better Products – Laura Klein on The Product Experience

The Product Experience

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