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Mind the Product

Artificial intelligence (AI)

Growing a unicorn: Inside DeepL (Justyna Walkowska, Product Director)

Product Management

Sunday Rewind: Understanding product ops with Taylor Belchak

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

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Minimum Viable Product

OKRs

Prioritisation

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Product Research

Product Development Process

Product Ethics

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🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

A deep dive into internal product management

Lessons from my first year as a Prod Ops Manager

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

Poll results: What tools are product managers using the most?

Leadership coaching: 5 reasons why you should do it

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p><div id="buzzsprout-player-8711838"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711838.js?container_id=buzzsprout-player-8711838&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<img loading="lazy" decoding="async" class="alignright size-medium wp-image-20548" src="https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-300x297.jpg" alt="Fabrice des Mazery" width="300" height="297" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-300x297.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-150x150.jpg 150w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-768x759.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-1024x1012.jpg 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p><span style="font-size: 1rem;">Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at </span><a href="https://thiga.co" target="_blank" rel="&quot;noopener noopener noreferrer">Thiga</a><span style="font-size: 1rem;">, suggests the skills we&#8217;ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by <a href="https://amplitude.com/mastering-retention?utm_source=mindtheproduct" target="_blank" rel="noopener noreferrer">Amplitude</a>, he draws on his experience at Deezer, where he helped build an experience that consciously tries to embrace customers &#8211; not capture them.</span></p>
<p>Listen for the answers to these questions and more:</p>
<ul>
<li>How can you engage and build trust with your customers?</li>
<li>What drives our motivation?</li>
<li>How do you measure the success of engagement?</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>We tend to measure engagement wrong. We tend to measure engagement as if it were engaging the enemy. As if engagement was a battlefield, where we&#8217;re trying to capture as much attention as possible before someone else takes it.</p></blockquote>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Related Links</span></h3>
<ul>
<li>Follow Fabrice on <a href="https://www.linkedin.com/in/productethicist/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/desmazery" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a></li>
<li>Octalysis Framework explained at <a href="https://yukaichou.com/gamification-examples/octalysis-complete-gamification-framework/" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Yu-Kai Chou</em></a></li>
<li><em><span id="productTitle" class="a-size-extra-large">Hooked: A Guide to Building Habit-Forming Products </span></em><a href="https://www.amazon.co.uk/Hooked-Guide-Building-Habit-Forming-Products/dp/1494277530"><span id="productTitle" class="a-size-extra-large">book</span></a></li>
</ul>
<h3>Get in Touch, Rate Us and More!</h3>
<ul>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>

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Podcast

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

Product-led growth in action – Partho Ghosh (VP of Product, Uberall)

Using AI in healthcare products – Tetiana Telenczak (Head of Product, Merck Group)

How to improve your relationship with data – Heather Williams (Director of Product, Elsevier)

How Citi is accelerating AI in banking – Tariq Maonah (SVP of Product and Engineering, Citi)

Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

Clarity: The key to product success – Arne Kittler (Product Leadership Sidekick, Product at Heart)

What is your CEO thinking? – Joe Leech (Coach to CEOs)

Build Relationships With Your Customers – Fabrice des Mazery on The Product Experience

Build Relationships With Your Customers – Fabrice des Mazery on The Product Experience

The Product Experience

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