post

Footer About

Footer Contribute

Footer Get Involved

Footer Links

Mind the Product

Guest Post

Creating metrics that matter

A case study: Launching a product process in a project-based company

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

Product Discovery

Product Leadership

Product Management Career

Product Strategy

Stakeholder Management

🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

How much are product managers getting paid in 2024?

Leading product ops at Delivery Hero with Koen Dubelaar

Connecting fans to creators at Spotify (Dariusz Dziuk, Product Lead, Spotify)

“You’re not as competent as you think” 5 lessons from Ken Chin on navigating a product career (CPO, Spark Networks)

Everything wrong with the product management job market. And how to fix it

Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

<p>In this <a href="https://www.mindtheproduct.com/producttank/" target="_blank" rel="noopener noreferrer">ProductTank</a> San Francisco talk, Kevin Web Page, then Senior User Experience Designer at PagerDuty shows us how user research can improve the developer experience.</p>
<p>His key points include:</p>
<ul>
<li>The developer experience</li>
<li>Research and analysis</li>
<li>Experience map and solutions</li>
</ul>
<h2>The Developer Experience</h2>
<p>While working with various engineering teams, Kevin discovered what it was like for developers and the friction they experienced. The developer experience encompasses all the aspects of a developer’s interaction with the platform they are trying to integrate with. When building integrations, many developers can experience high friction and low productivity. Kevin relied on user research to speak to developers and get an idea about the challenges they were facing so that he could find ways to decrease this friction for developers and improve their experience.</p>
<h2>Research and Analysis</h2>
<p>Kevin and his team used qualitative research to find the root cause of the problems developers were facing. In this particular case, interview questions focused on identifying the worst and best developer experiences participants had and zoning in on what they cared about the most. For product people conducting similar research and interviews, it is important to create criteria for participants and that the questions tie back to the research goal. This ensures that you are collecting the right data to help solve the problem.</p>
<h2>Experience Mapping and Solutions</h2>
<p>Kevin recommends that we think of an experience map like a story. Experience maps help to understand the customer or service, they don’t need to be tied to a specific product and can instead focus on phases, actions, emotions and offer a general human perspective. Research and these experience maps were able to provide some great insights, including the fact that the term “developer” has evolved to mean a range of skills and preferences. For integrations, developers prefer tools that are easy to start, easy to learn and easy to complete.</p>
<p>The key takeaways from this talk are that while building products, the developer has a critical role to play. If developers make a mistake it can be catastrophic to a business. Product teams should make sure that their tools have good documentation, a system to prevent mistakes and make it easy to troubleshoot to prevent problems from occurring.</p>

core/freeform

What good product design looks like – Miguel Fernandez (VP of Product Design, Slack)

10x Product X Design: Product and research team collaboration by Jane Austin

Learnings from London: What is it like to hold Google in your hand?

Learnings from London: How to build a billion dollar app

Product Systems: How to manufacture lightning in a bottle by Oji Udezue

Product management meets UX design by Tanmay Goel, Emi Kwon, Simran Kaur

Designing a sustainable future by Leyla Acaroglu

Making Hard Product Decisions for All the Right Reasons

Product Vision 2020

The Importance of Empathy, By Jack Sheppard

Design for the Developer Experience by Kevin Page

ProductTank Hong Kong

ProductTank Montréal

ProductTank Thanh Pho Ho Chi Minh

ProductTank Chicago

ProductTank Jacksonville

ProductTank Charlotte

ProductTank Pittsburgh

ProductTank Bangkok

ProductTank Cardiff

ProductTank Exeter

ProductTank Seattle

ProductTank Köln

ProductTank Leeds

ProductTank Raleigh

ProductTank Norwich

ProductTank Manchester

ProductTank Newcastle Upon Tyne

ProductTank München

ProductTank Hamburg

ProductTank Düsseldorf

ProductTank Warsaw

ProductTank Tokyo