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Mind the Product

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How to build a companion product and win user trust

mission statement

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Sid Saladi is a seasoned product leader with over a decade of experience in product management and technology, driven by a passion for helping people build better products. He curates a newsletter with over 8,500 subscribers, manages an Instagram page with 19,000+ followers, and hosts podcast &#34;Everything Product.&#34; Through these channels, Sid empowers aspiring and experienced product professionals to continuously learn, innovate, and excel in their craft.

Sid Saladi

<p><span style="font-weight: bold;">TLDR</span>:</p>
<ul>
<li>Launching a product involves several steps, from understanding your customers to preparing your team and launching the product.</li>
<li>A product launch can be a make-or-break moment for a company, so it&#8217;s essential to give it the attention and resources it deserves.</li>
<li>When launching a product, you&#8217;ll need to choose between a hard launch or a soft launch, depending on your product&#8217;s nature, resources, and objectives.</li>
<li>The product launch process is complex and requires the coordination of multiple teams and stakeholders.</li>
<li>Key steps in the product launch process include setting clear goals, fostering cross departmental engagement, and collecting feedback.</li>
</ul>
<p>The decision to launch a product is a significant one, filled with countless considerations and many moving parts. From understanding your customers to writing an effective positioning statement, pitching your position to stakeholders, planning your go-to-market strategy, defining goals for the launch, generating promotional content, preparing your team for the big day, and finally launching the product into the market &#8211; the journey is extensive and exhaustive.</p>
<p>And the work doesn&#8217;t stop once the product is on the market. The next step is to analyze how well you managed to achieve the goals you set for the launch.</p>
<p>Does it seem like a lot? Indeed, it can be. But fear not. I am here to guide you. This comprehensive guide aims to provide everything you need to know about launching a product. By the time you finish reading, you will have a solid plan in place to ensure your next product launch is nothing short of a success.</p>
<h2>Understanding a product launch</h2>
<p>In essence, a product launch is the process of debuting a new product or service in the market. This process begins long before the product is officially launched and continues well after the product has become available to consumers. It comprises several different components, with the overarching goal of the product launch being to build anticipation and excitement, generate buzz, and ultimately increase sales.</p>
<p>A product launch is not a singular event but a carefully orchestrated process that creates a relationship between the consumers and the new product. This relationship is not just transactional; it’s emotional. The launch should pique their curiosity, meet their expectations, and fulfill their needs. Thus, every detail matters, and every action can significantly impact the success or failure of the product.</p>
<h2>The significance of product launches</h2>
<p>Product launches bear tremendous significance because they can be defining moments for a company. The success or failure of a product launch can have lasting effects on a company&#8217;s reputation and financial health.</p>
<p>A successful product launch can significantly increase brand awareness, instill customer loyalty, drive sales, and position a company as a leader in its industry. On the other hand, a product launch that falls flat can damage a company’s reputation, lead to lost sales, and even shake investor confidence.</p>
<p>In essence, a product launch can be a make-or-break moment for a company. It is, therefore, crucial to give it the attention, resources, and careful planning it deserves.</p>
<h2>Choosing between a hard launch or a soft launch</h2>
<p>When you’re preparing to launch a new product, one of the first decisions you’ll have to make is whether to go with a hard launch or a soft launch.</p>
<p>In a hard launch, you release your product immediately to the public. This type of launch is typically used for products that are completely new and innovative. It’s often accompanied by significant marketing efforts aimed at generating buzz and excitement.</p>
<p>A soft launch, on the other hand, is when you release your product to a limited audience first before making it available to the general public. This type of launch is often used for products that are incremental improvements over existing products. It allows companies to test the product with a smaller audience, gather feedback, and make necessary adjustments before the full-scale launch.</p>
<p>So, which type of launch is right for your product? It depends on several factors, including your product&#8217;s nature, your resources, and your objectives.</p>
<h2>Step 1: Setting product launch goals</h2>
<p>The first step in any product launch is defining what your team aims to achieve through the product launch. Your goals should be clear, measurable, and time-bound. Common business goals for a product launch can range from finding a product-market fit and capturing new customers to increasing revenue, building product awareness, or enhancing the company&#8217;s reputation in the industry.</p>
<p>These goals serve as a guiding light for the entire product launch process. They inform your strategy, guide your tactics, and serve as a measure of success. Be sure to define these goals early on, communicate them to all stakeholders, and revisit them regularly to ensure everyone stays focused and aligned.</p>
<h2>Step 2: Kickoff the product launch</h2>
<p>The product launch kickoff is the official start of your launch process. It involves representatives from most departments in your organization. While some of these individuals may not have tasks assigned until later stages, it&#8217;s crucial to include them early on.</p>
<p>As a product manager, you are responsible for piecing all the activities together. You will be working with marketing on the go-to-market strategy and messaging, training sales and customer service about the product, getting leadership alignment, and more.</p>
<p>Teams that are typically involved include marketing, customer service, social media, PR, engineering, manufacturing, legal, finance, and sales. Each of these teams plays a critical role and contributes to the success of the product launch in different ways.</p>
<h2>Step 3: Highlighting the product&#8217;s value</h2>
<p>Embarking on the Journey of Product Launching: An In-Depth Beginner&#8217;s Guide 3</p>
<p>Your product launch kickoff should focus on the value your new product (or the next version) will deliver to customers. During the kickoff, revisit the vision, themes, and goals of the product. These should form the foundation of a successful launch and will guide the messaging, channels, activities, and target audiences.</p>
<p><img decoding="async" src="https://www.mindtheproduct.com/wp-content/uploads/2023/07/8b6316c0-10ea-4e24-a7af-08d05e49e33c_image.0.png" alt="" /></p>
<p>The kickoff discussions should answer several key questions:</p>
<ul>
<li>What problems is the product solving?</li>
<li>How does this align with the company vision?</li>
<li>What pain points is it addressing?</li>
<li>Whom is it helping?</li>
<li>Why are we building this?</li>
</ul>
<h2>Step 4: Encouraging cross-departmental engagement</h2>
<p>The success of a product launch largely hinges on cross-departmental engagement. Each department within your organization needs to be on the same page, working towards a common goal. This requires regular communication and collaboration, with the product manager playing a pivotal role in facilitating these interactions.</p>
<p>Embarking on the Journey of Product Launching: An In-Depth Beginner&#8217;s Guide 4</p>
<p>From marketing and sales to customer support, each department has a specific role to play. Ensuring they understand their roles, have the information they need, and are prepared to deliver on their responsibilities is critical to the success of your product launch.</p>
<p><img decoding="async" src="https://www.mindtheproduct.com/wp-content/uploads/2023/07/75abc4a1-b060-4eba-bae9-aacbbf5985e9_image.1.png" alt="" /></p>
<h2>Step 5: Launching the product</h2>
<p>This is the moment you&#8217;ve been preparing for: the product launch. By now, you&#8217;ve aligned your teams, stirred interest among potential customers, trained your internal teams, finalized your messaging, and developed your marketing collateral. Now it&#8217;s time to launch your product or service.</p>
<p>Remember, selling your product or service begins long before the official launch. From setting up a website and engaging with potential customers to lining up B2B deals and gathering feedback, there are numerous pre-launch activities that can set the stage for a successful product launch.</p>
<p>Embarking on the Journey of Product Launching: An In-Depth Beginner&#8217;s Guide 5</p>
<p><img decoding="async" src="https://www.mindtheproduct.com/wp-content/uploads/2023/07/321453f7-a209-411f-aac4-3ac13d60c2ca_image.2.png" alt="" /></p>
<h2>Step 6: Collecting feedback</h2>
<p>Collecting feedback is a crucial part of the product launch process. It helps you gauge how well your product aligns with customer expectations and informs any improvements or adjustments you need. Consider what methods, types of feedback, and channels you will use to collect this feedback. These could include app store ratings and reviews, review platforms, sentiment analysis tools, or brand mention tracking solutions.</p>
<h2>Step 7: Tracking product metrics</h2>
<p>Once your product is launched, keep a close eye on key metrics that indicate the success of your product. These may include product usage, churn rate, customer satisfaction, etc. It&#8217;s also essential to track how well your product performs concerning your initial launch goals.</p>
<p>In conclusion, launching a product is a significant undertaking that involves careful planning, strategic thinking, and flawless execution. This guide provides an overview of the process and offers practical insights to help you navigate your next product launch successfully. By focusing on key aspects such as defining clear goals, fostering cross departmental engagement, and collecting feedback, you can increase your chances of launching a product that resonates with your audience and meets your business objectives.</p>
<h3>Discover more content on product launch</h3>
<ul>
<li><a href="https://www.mindtheproduct.com/a-case-study-product-hunt-launch-strategy-how-we-made-it-to-the-top-5-products-3-days-running/" target="_blank" rel="noopener">A case study: Product Hunt launch strategy — how we made it to the top 5 products 3 days running</a></li>
<li><a href="https://www.mindtheproduct.com/keys-to-a-successful-product-launch-derek-osgood-on-the-product-experience/" target="_blank" rel="noopener">Keys to a successful product launch – Derek Osgood on The Product Experience</a></li>
<li><a href="https://www.mindtheproduct.com/why-do-product-launches-fail/" target="_blank" rel="noopener">Why do product launches fail?</a></li>
</ul>

Embarking on the journey of a product launch

Sid Saladi

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