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Mind the Product

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Join us at #mtpcon London in 2025 – mark your calendars

How Google makes AI work at Enterprise scale – Miku Jha (Director, AI/ML and Generative AI, Google Cloud)

5 ways to invent and simplify as an AI/ML product manager

Why teams often struggle with OKRs: A conversation with Jeff Gothelf

Building your own user experience and software stack: This week’s product news

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

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<h3 style="color: #3f3f3f;"><img loading="lazy" decoding="async" class="alignright size-medium wp-image-20379" src="https://www.mindtheproduct.com/wp-content/uploads/2020/06/margaret-2019-colour2-240x300.jpg" alt="" width="240" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/06/margaret-2019-colour2-240x300.jpg 240w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/margaret-2019-colour2-768x960.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/margaret-2019-colour2-819x1024.jpg 819w" sizes="(max-width: 240px) 100vw, 240px" /></h3>
<p>If 2020 has taught us anything, it&#8217;s that predicting the future is <em>hard</em> and in this episode, sponsored by <a href="https://amplitude.com/mastering-retention?utm_source=mindtheproduct" target="_blank" rel="noopener noreferrer">Amplitude</a>, we turn to Margaret Heffernan to learn how to do it better. She&#8217;s a captivating speaker with more than 12 million views of her TED talks and a prolific writer who recently published <a href="https://www.amazon.co.uk/Future-Imperfect-Ha-Margaret-Heffernan/dp/1471179788/ref=sr_1_1?adgrpid=96534733106&amp;dchild=1&amp;gclid=EAIaIQobChMIkZf16sfy6QIVVe3tCh1FYQrnEAAYASAAEgIlNPD_BwE&amp;hvadid=421296376000&amp;hvdev=c&amp;hvlocphy=9045623&amp;hvnetw=g&amp;hvqmt=e&amp;hvrand=7409223594387909007&amp;hvtargid=kwd-882030664454&amp;hydadcr=24435_1816126&amp;keywords=uncharted+margaret+heffernan&amp;qid=1591631089&amp;sr=8-1&amp;tag=googhydr-21"><em>Uncharted: How To Map The Future </em></a><em>&#8211; </em>if she can&#8217;t help, there&#8217;s no hope!</p>
<p>Listen to learn more about:</p>
<ul>
<li>Making predictions</li>
<li>Using data sensibly</li>
<li>Moving away from roadmaps</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>The problem with models is that they are incomplete, almost by definition. They are biased and they often have agendas &#8211; in other words, we are using them to sell ideas that we already have.</p></blockquote>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Related Links</span></h3>
<ul>
<li>Follow Margaret on <a href="https://twitter.com/M_Heffernan" target="_blank" rel="noopener noreferrer">Twitter </a>and <a href="https://www.linkedin.com/in/margaret-heffernan-ab5205/" target="_blank" rel="noopener noreferrer">LinkedIn</a><span id="productTitle" class="a-size-extra-large"></span></li>
<li>Visit her <a href="https://www.mheffernan.com/" target="_blank" rel="noopener noreferrer">website</a> and her page and talks at <a href="https://www.ted.com/speakers/margaret_heffernan">TED</a></li>
<li>Check out her latest book, <a href="https://www.amazon.co.uk/Future-Imperfect-Ha-Margaret-Heffernan/dp/1471179788/ref=sr_1_1?adgrpid=96534733106&amp;dchild=1&amp;gclid=EAIaIQobChMIkZf16sfy6QIVVe3tCh1FYQrnEAAYASAAEgIlNPD_BwE&amp;hvadid=421296376000&amp;hvdev=c&amp;hvlocphy=9045623&amp;hvnetw=g&amp;hvqmt=e&amp;hvrand=7409223594387909007&amp;hvtargid=kwd-882030664454&amp;hydadcr=24435_1816126&amp;keywords=uncharted+margaret+heffernan&amp;qid=1591631089&amp;sr=8-1&amp;tag=googhydr-21" target="_blank" rel="noopener noreferrer"><em>Uncharted: How To Map The Future</em></a></li>
</ul>
<h3>Get in Touch, Rate Us and More!</h3>
<ul>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>
<p>&nbsp;</p>

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Podcast

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It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

Product-led growth in action – Partho Ghosh (VP of Product, Uberall)

Using AI in healthcare products – Tetiana Telenczak (Head of Product, Merck Group)

How to improve your relationship with data – Heather Williams (Director of Product, Elsevier)

How Citi is accelerating AI in banking – Tariq Maonah (SVP of Product and Engineering, Citi)

Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

Making Better Predictions – Margaret Heffernan on The Product Experience

The Product Experience

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