What makes a product truly unforgettable? Discover how to craft tech products that don’t just solve problems but forge deep emotional connections. In this talk, I will dive into the art and science of delight: why it’s essential, how to uncover users’ functional and emotional needs, and the tools to create products that people truly love. I’ll reveal the secrets to building products that inspire loyalty and joy through personal stories, field-tested examples, and actionable frameworks. You’ll leave empowered with practical steps to infuse delight into your product and touch hearts.