Event terms and conditions

We reserve the right to refuse entry to both our in-person and virtual events.

You may be able to transfer your ticket to a colleague by selecting Already Registered in our website’s Event information page, you will need to enter your confirmation number and click “Transfer ticket” on the Confirmation page. You will be asked to enter name, surname and email address of the person you are transferring the ticket to. Once you have done, please confirm by clicking Submit.
If you need assistance please contact us at events@pendo.io and we will help you make the updates.Ticket transfers are not possible for invite-only events.

You may cancel your ticket for a full refund up to one month before the event (with the exception of our remote, expert-led workshops which have a refund deadline of two weeks) by emailing us at events@pendo.io with your confirmation number, putting Refund in the subject line. No refunds will be issued for tickets that are cancelled after the refund deadline has passed.

You grant us the right to use your company name and any quotes, video, screen captures, or photography taken at our event in future marketing of our events, within the boundaries set by our Privacy Policy and your rights as set out in Clause 9.

By attending our events you agree to abide by our Code of Conduct at all times.

1.1 The event is organised by Pendo.io, Inc. dba Mind the Product, a company registered in the US with headquarters located at 301 Hillsborough St., Suite 1900 Raleigh, NC 27603.

1.2 References to “us” means Pendo.io, Inc. dba Mind the Product and references to “we” and “our” shall be construed accordingly. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly.

1.3 All applications to register for the conference, and all orders to purchase the relevant documentation pack, are made subject to these Terms & Conditions (which shall apply to the exclusion of any terms imposed by you).

2.1 You acknowledge and accept that we have the right to publicly announce our business relationship with you and your company which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.

2.2 You grant us the right to use any photography, video, or screen capture from the event which may capture your image and any quotes on feedback forms for the future marketing of events, within the boundaries set by our privacy policy and your rights as set out in Clause 9. Such coverage shall not be disparaging or otherwise adverse to you or your business.

3.1 Prices will be clearly marked on the ticketing site.

3.2 No tickets are reserved prior to payment clearing, save for official sponsors.

3.3 We only offer payment by invoice for 5 tickets

3.4 If you are paying by invoice, payment is due immediately on receipt. Tickets will only be issued upon full payment, and are subject to availability.

4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing, format, and/or location of the event or the advertised speakers or trainers, or cancel the event. We reserve the right to do this at any time. Where we alter the time and/or location of the event, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the conference) or the opportunity to attend the event as varied.

4.2 If you are unable to attend the event and cancel at least one month prior, we are happy to issue a full refund (with the exception of our remote, expert-led workshops which have a refund deadline of two weeks) – please request this by emailing us at events@pendo.io. If you cancel after the refund deadline, we welcome substitute delegates attending in your place at no extra cost provided that we have at least two days prior notice of the name of your proposed substitute and have received payment in full. All changes should be made directly in the ticketing system as the first port of call, unless it is less than 1 week before the event, in which case please email events@pendo.io. Ticket transfers and substitutes are not possible for invite-only events. For subsequent issues, please contact us by email at events@pendo.io

4.3 No refunds will be given in respect of cancellations outside the reach of clause 4.2 or non-attendance.

4.4 We shall not be liable to you for fees, travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the event as a result of an event outside our control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness or force majeure).

5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the event (including but not limited to any documentation packs or audio or audio-visual recording of the event) (“Content”) are owned by us or are included with the permission of the owner of the rights. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content for commercial reasons or in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

5.2 We actively encourage tweeting, blogging, sharing photos and videos of the day

5.3 The Content does not necessarily reflect our views or opinions.

5.4 Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

5.5 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.

5.6 We reserve the right to change speakers or trainers at any time without recourse.

6.1 Our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to an event, shall be limited to the price paid by you in respect of your booking to attend the event.

6.2 We shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.

6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to an event.

6.4 Nothing in this these Terms and Conditions shall limit or exclude either party’s liability for death or personal injury caused by that party’s negligence, or the negligence of that party’s employees, agents or subcontractors; fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.

6.5 For our events that take place during the Covid 19 pandemic, we will comply with Covid 19 laws and regulations in relation to the health and safety of attendees at our event. We also require our attendees to follow all Covid 19 laws and regulations and where appropriate any relevant guidance, including but not limited to, wearing a mask at our event and on public transport to attend our event, keeping the appropriate distance from other attendees, washing hands regularly and where eligible getting vaccinated against the virus.

7.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions) contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.

7.2 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.

7.3 You accept that communication with us will be electronic. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.

7.4 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.

7.5 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.

7.6 We reserve the right to refuse entry at our sole discretion to be exercised reasonably. We may for example, but without limitation, refuse entry to comply with any applicable laws or regulations or rules of the venue.

7.7 If you have special access requirements (such as wheelchair access) please contact us when you register so we work with the venue to best accommodate you.

Our Code of Conduct can be found at mindtheproduct.com/code-of-conduct/ – by attending the event you explicitly agree to be bound by the terms of the Code of Conduct.

Our privacy policy can be found at mindtheproduct.com/privacy – by attending the event you agree to our treatment of your data – specifically as it pertains to our legitimate interests and contractual obligation to you in delivering the event – while still retaining the rights to object to our use of your data, the right to have your data corrected, and the right to review all data we hold in relation to you as an attendee.