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Mind the Product

Product Management

Sunday Rewind: Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function

Guest Post

Creating metrics that matter

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

Product Discovery

Product Leadership

Product Management Career

Product Strategy

Stakeholder Management

🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

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“You’re not as competent as you think” 5 lessons from Ken Chin on navigating a product career (CPO, Spark Networks)

Everything wrong with the product management job market. And how to fix it

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

podcaster

The Product Experience

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<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14465" src="https://www.mindtheproduct.com/wp-content/uploads/2018/12/Tom-Loosemore-300x300.jpg" alt="Tom Loosemore" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2018/12/Tom-Loosemore-300x300.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2018/12/Tom-Loosemore-150x150.jpg 150w, https://www.mindtheproduct.com/wp-content/uploads/2018/12/Tom-Loosemore.jpg 600w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p><span style="font-size: 1rem;">Over the last decade in the public sector, there&#8217;s been a global explosion in citizen and resident-centered design and development, with movements in the UK, Estonia, Australia, Canada, USA, and many more strengthening their approaches. Where it&#8217;s been done well, it&#8217;s made a huge difference.  At the same time, civil services are always facing budget and recruitment challenges, to say nothing of issues stemming from regulatory requirements, technology, suppliers, and legacy decisions.</span></p>
<p><span style="font-size: 1rem;"> If we&#8217;re really going to Build Back Better, how can we overcome the challenges in the sector?  We asked Tom Loosemore, partner at Public Digital, to chat with us about doing product work in the public sector.<br />
</span></p>
<p><span style="font-size: 1rem;">In this episode, sponsored by <a href="https://www.yellowfinbi.com/mtp" target="_blank" rel="noopener noreferrer">Yellowfin</a>,</span><span style="font-size: 1rem;"> listen to learn about:</span></p>
<ul>
<li>Working in public service tech</li>
<li>Initiating change in a large organisation</li>
<li>Whether digital can solve everything!</li>
</ul>
<h3>Quote of the Episode</h3>
<h3><span style="font-family: Merriweather, serif; font-size: 1rem;">The real organising job here is to help reinvent and reassert government, not bring your digital shizzle to the table and wow people with it. I would come to the table with enormous humility around those who’ve endured the last 4 years, and also enormous excitement. The organising challenge is rebuilding the institutions, not doing shiny, sexy solution stuff with added AI blockchain nonsense.</span></h3>
<h3>Links mentioned in this episode</h3>
<ul>
<li>Follow Tom on <a href="https://www.linkedin.com/in/tomloosemore/" target="_blank" rel="noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/tomskitomski" target="_blank" rel="noopener noreferrer">Twitter</a></li>
<li>Tom&#8217;s <a href="https://tom.loosemore.com" target="_blank" rel="noopener noreferrer">Website</a></li>
<li><a href="https://public.digital" target="_blank" rel="noopener noreferrer">Public Digital</a></li>
<li><a href="https://www.gov.uk/government/organisations/government-digital-service" target="_blank" rel="noopener noreferrer">UK Government Digital Service</a></li>
<li>
<div>Tom&#8217;s <a href="https://public.digital/2018/10/12/internet-era-ways-of-working" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://public.digital/2018/10/12/internet-era-ways-of-working">post on internet-era ways of working</a></div>
</li>
<li>
<div><em>Offscreen</em> interviewed Tom about <a href="https://tom.loosemore.com/2018/07/17/interview-in-offscreen-magazine/" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://tom.loosemore.com/2018/07/17/interview-in-offscreen-magazine/&amp;source=gmail&amp;ust=1612996685090000&amp;usg=AFQjCNFIewe4i_khsU1ZqD0DM9XDXcyBJg">the human side of technology </a></div>
</li>
</ul>
<h3>Get in Touch, Rate Us, and More!</h3>
<ul>
<li>Visit <a href="https://www.mindtheproduct.com/the-product-experience/" target="_blank" rel="noopener noreferrer">The Product Experience homepage</a> for more information and more episodes!</li>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>

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Podcast

How Yahoo creates a great experience for its users – Kameron Canbaz (Product Manager, Workflow and UX at Yahoo)

AI ethics advice from former White House technologist – Kasia Chmielinski (Co-founder, The Data Nutrition Project)

Building an Associate Product Manager program at Miro – Thor Mitchell (Product Executive-in-Residence, Balderton Capital)

How CX works with Product at Ikea – Hanneke Hoogewerf (Sr Strategic Experience Designer, IKEA)

How to prioritise your work for impact- Nacho Bassino (Product Leadership Coach)

How Google makes AI work at Enterprise scale – Miku Jha (Director, AI/ML and Generative AI, Google Cloud)

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

Product-led growth in action – Partho Ghosh (VP of Product, Uberall)

Using AI in healthcare products – Tetiana Telenczak (Head of Product, Merck Group)

Public Service Product Management – Tom Loosemore on The Product Experience

The Product Experience

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