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Creating metrics that matter

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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p><div id="buzzsprout-player-8711832"></div>
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<img loading="lazy" decoding="async" class="alignright size-medium wp-image-21064" src="https://www.mindtheproduct.com/wp-content/uploads/2020/08/andy-budd-1-250x300.jpeg" alt="andy budd" width="250" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/08/andy-budd-1-250x300.jpeg 250w, https://www.mindtheproduct.com/wp-content/uploads/2020/08/andy-budd-1.jpeg 480w" sizes="(max-width: 250px) 100vw, 250px" /></p>
<p><span style="font-size: 1rem;">One of our favourite pub discussions after a ProductTank is to try and define the difference between a product and a service. (We&#8217;re fun like that.) These days, we&#8217;re doing all of our meetups and events remotely, so Andy Budd joined us on the podcast to talk about the difference between product managers and service designers, and how we all work better together.  A founder of Clearleft,  a member of Adobe&#8217;s Design Circle, and a prolific Twitter user, he has some definite opinions on the matter.</span></p>
<p>In this episode, sponsored by <a href="https://amplitude.com/mastering-retention?utm_source=mindtheproduct" target="_blank" rel="noopener noreferrer">Amplitude</a>, listen to learn about:</p>
<ul>
<li>What service design is</li>
<li>Integrating service design and product management</li>
<li>Creating a better customer experience</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>A good product manager knows their strengths &amp; weaknesses, and should be working with all the experts they have available &#8211; and coordinating between all of these people &#8211; in order to deliver the product that your customers and your business needs.</p></blockquote>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Related Links</span></h3>
<ul>
<li>Follow Andy on <a href="https://twitter.com/andybudd" target="_blank" rel="noopener noreferrer">Twitter</a> and <a href="https://www.linkedin.com/in/andybudd/" target="_blank" rel="noopener noreferrer">LinkedIn</a> and learn more at his <a href="http://www.andybudd.com/" target="_blank" rel="noopener noreferrer">site</a></li>
<li>Twitter user? Follow <a href="https://twitter.com/Clearleft" target="_blank" rel="noopener noreferrer">Clearleft</a>, <a href="https://twitter.com/DigitalBrighton" target="_blank" rel="noopener noreferrer">Digital Brighton</a> &amp; <a style="background-color: #ffffff; font-size: 1rem;" href="https://twitter.com/UXLondon" target="_blank" rel="noopener noreferrer">UX London</a></li>
<li><a href="https://clearleft.com/posts/the-rise-of-digital-service-design" target="_blank" rel="noopener noreferrer">The Rise of Digital Service Design</a> (article)</li>
<li>Andy&#8217;s book, <a href="http://www.thisisservicedesignthinking.com/" target="_blank" rel="noopener noreferrer"><em>This Is Service Design Thinking</em></a></li>
</ul>
<h3>Get in Touch, Rate Us and More!</h3>
<ul>
<li>Visit <a href="https://www.mindtheproduct.com/the-product-experience/" target="_blank" rel="noopener noreferrer">The Product Experience homepage</a> for more information and more episodes!</li>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>

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Podcast

How Yahoo creates a great experience for its users – Kameron Canbaz (Product Manager, Workflow and UX at Yahoo)

AI ethics advice from former White House technologist – Kasia Chmielinski (Co-founder, The Data Nutrition Project)

Building an Associate Product Manager program at Miro – Thor Mitchell (Product Executive-in-Residence, Balderton Capital)

How CX works with Product at Ikea – Hanneke Hoogewerf (Sr Strategic Experience Designer, IKEA)

How to prioritise your work for impact- Nacho Bassino (Product Leadership Coach)

How Google makes AI work at Enterprise scale – Miku Jha (Director, AI/ML and Generative AI, Google Cloud)

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

Product-led growth in action – Partho Ghosh (VP of Product, Uberall)

Using AI in healthcare products – Tetiana Telenczak (Head of Product, Merck Group)

Service Design and Product – Andy Budd on The Product Experience

The Product Experience

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