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Sunday Rewind: Understanding product ops with Taylor Belchak

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A deep dive into internal product management

Lessons from my first year as a Prod Ops Manager

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

Poll results: What tools are product managers using the most?

Leadership coaching: 5 reasons why you should do it

Louron serves as the Editor at Mind the Product, bringing nearly a decade of experience in editorial positions across business and technology publications. For any editorial inquiries, you can connect with him on LinkedIn or Twitter.

Louron Pratt

<p>A common issue that product managers face is being overwhelmed with countless requests and a neverending backlog. To control your workload and sanity, we believe that it&#8217;s important at times to say no at times to your stakeholders, but what&#8217;s the best way to do this in a professional manner? This Sunday Rewind we look back to when <a href="https://www.linkedin.com/in/hollydonohue/" target="_blank" rel="noopener">Holly Donohue</a>, Chief Product Officer at Purple provided a guide on how to say no more often.</p>
<p>Holly explains that when someone tells you their idea, treat it like you are receiving a precious gift. They have spent a long time crafting an ideal solution. In your contributor’s world, this idea solves one of their biggest pains. When saying no to an idea, it’s important to first spend time admiring the wrapping, reading the gift tag and carefully removing the paper. Try to look pleased with receiving the contents, even though the gift list was ignored.</p>
<p>To help us embrace this analogy of saying no, Holly presents a framework with keys to solidify in our daily practices:</p>
<h2>Listen actively</h2>
<p>Ask the requestor to explain the idea in their own words, even if you’re already familiar with it. Some useful phrases include “help me to understand…”, “could you walk me through…”, “remind me…”.</p>
<h2>Find the value</h2>
<p>Ask clarifying questions to ensure you understand the value the change would deliver. Find out who will be affected by the change and the problem it solves.</p>
<h2>Summarise</h2>
<p>Summarising is a powerful tool to demonstrate that you’ve understood what the other person has said. It’s particularly important if there has been a break since the last conversation with your stakeholder. Summarising means you highlight the key points of what has been said in your own words, without changing the meaning.</p>
<h2>Explain and portray</h2>
<p>Ask the ideal contributor to confirm whether your portrayal of the data tallies with their understanding. By doing this, you ask them to agree that you have accurately represented the benefits their idea could deliver. Check whether you have missed anything.</p>
<p>When you say no, avoid saying “I”. It’s important that this is not your opinion but based on research and data findings.</p>
<p>Read ‘<span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/a-product-managers-guide-to-saying-no/">A product manager’s guide to saying no</a></span>’ in full, or delve into more pieces in our <span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/tag/sunday-rewind/">Sunday Rewind</a></span> series!</p>

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Product Management Skills

How to keep your head about generative AI (when everyone is losing theirs) by Claire Woodcock

How to F.A.I.L. better in product by Marc Abraham

10 years Wiser: Lessons learned from scaling Wise by Nilan Peiris

Fighting product-market drift by Dave Wascha

Experiment like a boss by Merissa Silk

How to find out what your customers want by Janet Bumpas

All product management should be focused on growth by Partho Ghosh

Product, dance, and pockets of brilliance by Pippa Topp

A quick look at decision supervision by Lucy Spence

Identify and manage imposter syndrome by Phyllis Njoroge

SUNDAY REWIND: A product manager’s guide to saying no

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SUNDAY REWIND: A product manager’s guide to saying no

Louron Pratt

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