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The key to breaking free from the negative feedback loop of operational overload

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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p>[powerpress]</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-20271" src="https://www.mindtheproduct.com/wp-content/uploads/2020/06/elena-astirellos-200x300.jpg" alt="Elena Astilleros" width="200" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/06/elena-astirellos-200x300.jpg 200w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/elena-astirellos-683x1024.jpg 683w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/elena-astirellos.jpg 720w" sizes="(max-width: 200px) 100vw, 200px" /></p>
<p>One of the critical skills never mentioned in the job description is being a great meeting facilitator. We&#8217;ve all been thrust into the situation of trying to wrangle a room full of people into working together to create a strategy, generate a plan, or get past a roadblock. Elena Astilleros has been there, too &#8211; and she&#8217;s learned the secrets of how to run a great meeting, workshop or session. She joins us on the podcast to share some of the lessons she wrote about in her book, <em><a href="https://www.amazon.com/Invisible-Leader-Facilitation-catalyzing-cultivating/dp/1099608554" target="_blank" rel="&quot;noopener noopener noreferrer">Invisible Leader: Facilitation secrets for catalyzing change, cultivating, innovation, and commanding results</a></em>.</p>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>So the question then becomes: would the customer, if they were looking in on that session and seeing what you were up to -would they feel that their money was invested well?</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>How to be a great facilitator</li>
<li>Getting the most out of meetings</li>
<li>Creating good environments</li>
<li>Leading teams well</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></h3>
<ul>
<li>Follow Elena on <a href="https://twitter.com/ElenaAstilleros" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a>, <a href="https://www.linkedin.com/in/elena-astilleros/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and her <a href="https://www.elenaastilleros.com" target="_blank" rel="&quot;noopener noopener noreferrer">website</a></li>
<li>Elena&#8217;s book, <em><a href="https://www.amazon.com/Invisible-Leader-Facilitation-catalyzing-cultivating/dp/1099608554" target="_blank" rel="&quot;noopener noopener noreferrer">Invisible Leader: Facilitation secrets for catalyzing change, cultivating, innovation, and commanding results</a> </em></li>
<li><a href="https://www.empoderment.com" target="_blank" rel="&quot;noopener noopener noreferrer">Empoderment</a></li>
<li>Priya Parker&#8217;s <a href="https://www.priyaparker.com" target="_blank" rel="&quot;noopener noopener noreferrer">website</a></li>
<li>Wall Street Journal article, <em><a href="https://www.wsj.com/articles/weve-got-to-stop-meeting-like-this-tips-for-better-workplace-gatherings-1525447979" target="_blank" rel="&quot;noopener noopener noreferrer">We&#8217;ve Got To Stop Meeting Like This</a></em><span id="productTitle" class="a-size-extra-large"></span></li>
<li><span id="productTitle" class="a-size-extra-large"> </span><span id="productTitle" class="a-size-extra-large"><a href="https://www.amazon.co.uk/Innovation-Games-Creating-Breakthrough-Collaborative/dp/0321437292" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Innovation Games: Creating Breakthrough Products Through Collaborative Play: Creating Breakthrough Products and Services</em></a> by Luke Hohmann</span></li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Head of Innovation at Go Compare, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. His book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is available now, with all profits going to COVID-19 relief efforts.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s own Arne Kittler on bass. Listen to them on <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Spotify</a> and follow them on <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Facebook</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
<h3>Sponsor us</h3>
<p>Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email <a href="mailto:sponsor@mindtheproduct.com.com" target="_blank" rel="noopener noreferrer">sponsor@mindtheproduct.com</a> for more information.</p>
<h3>Review us</h3>
<p>We&#8217;d love any feedback you have for us, so please go ahead and share your thoughts &#8211; rate and review The Product Experience on your podcast app so that we can make it even better!</p>

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Podcast

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Building an Associate Product Manager program at Miro – Thor Mitchell (Product Executive-in-Residence, Balderton Capital)

How CX works with Product at Ikea – Hanneke Hoogewerf (Sr Strategic Experience Designer, IKEA)

How to prioritise your work for impact- Nacho Bassino (Product Leadership Coach)

How Google makes AI work at Enterprise scale – Miku Jha (Director, AI/ML and Generative AI, Google Cloud)

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience

The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience

The Product Experience

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