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Mind the Product

Product Management

Sunday Rewind: Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function

Guest Post

Creating metrics that matter

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

Product Discovery

Product Leadership

Product Management Career

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Stakeholder Management

🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

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Leading product ops at Delivery Hero with Koen Dubelaar

Connecting fans to creators at Spotify (Dariusz Dziuk, Product Lead, Spotify)

“You’re not as competent as you think” 5 lessons from Ken Chin on navigating a product career (CPO, Spark Networks)

Everything wrong with the product management job market. And how to fix it

Currently I am focused on Fintech and Mobile Payments specifically serving as Product Manager in MPAY Albania. I am Chapter Leader of ProductTank Tirana. I enjoy mentoring Startups so I do it whenever I can. I also enjoy going on long runs (currently marathon distance), biking, hiking and mainly every outdoor sport. 
Follow me on twitter @Klajdi_kl and connect on http://www.linkedin.com/in/klajdi

Klajdi Turlla

Alban is a serial entrepreneur and, while his first two companies didn’t have a long life, his 2014 launch of AlbanFootball has performed much better, currently shipping products to more than 30 countries. In true startup fashion it started from a problem: Football fans &#8211; Albanian football fans specifically &#8211; didn’t have a place to easily buy the merchandise of their national team. So Alban started an e-commerce web site to sell the national team&#8217;s merchandise  to Albanians all around the world (as a huge number of them live outside of Albania). 
Alban is a big believer in User Experience, and UX is a top priority for him. When we talk about UX we immediately think about design, and user flow, and UI. For Alban, design is not necessarily visual, but simply a way to solve a problem. For him UX goes beyond design, touching every business process:
<ul>
<li style="font-weight: 400;">Clean Photography and design &#8211; This is something really important for his company and is deeply related to the user and how they perceive products that are sold online. In order to sell authentic products and for the user to feel the authenticity of products in an online environment, you need high quality photography.</li>
<li style="font-weight: 400;">Customer Support &#8211; The reason Alban associates customer support with UX is because the way you treat your customers deeply affects the experience they’re going to have with the product. The better and quicker the support is, the better the experience becomes.</li>
<li style="font-weight: 400;">Marketing &#8211; Being an e-commerce website does not mean that all you have to do is e-commerce. In order for the user to have a great experience you have to engage in communication and content marketing to keep the user more engaged and hopefully more satisfied.</li>
<li style="font-weight: 400;">Get personal &#8211; From time to time, and especially in the early days of the business, Alban would personally calling customers to thank them for their order. It’s a great way to improve the User Experience and to get some feedback and use that to improve</li>
</ul>
These points come from an entrepreneur but they are true for any Product Manager. As PMs we have to pay attention and make sure that our product is being advertised in the right way, that our users are getting the best and quickest support possible, and that we provide different ways for our users to engage with our product. And we definitely have to get personal. We have to talk to users to get feedback, to get to know them and sometimes go beyond user research and just thank them.

core/freeform

What good product design looks like – Miguel Fernandez (VP of Product Design, Slack)

10x Product X Design: Product and research team collaboration by Jane Austin

Learnings from London: What is it like to hold Google in your hand?

Learnings from London: How to build a billion dollar app

Product Systems: How to manufacture lightning in a bottle by Oji Udezue

Product management meets UX design by Tanmay Goel, Emi Kwon, Simran Kaur

Designing a sustainable future by Leyla Acaroglu

Making Hard Product Decisions for All the Right Reasons

Product Vision 2020

The Importance of Empathy, By Jack Sheppard

UX in an Online Environment – An Entrepreneur’s Take on UX

ProductTank Hong Kong

ProductTank Montréal

ProductTank Thanh Pho Ho Chi Minh

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