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Mind the Product

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Practical guide to move from IC to manager in product management

Artificial intelligence (AI)

How to build AI products that users trust: 3 core focus areas to stay user-centric

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

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🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

Connecting fans to creators at Spotify (Dariusz Dziuk, Product Lead, Spotify)

Mistakes, learnings, and a product person’s relentless journey into leadership

Leading product ops at Delivery Hero with Koen Dubelaar

Everything wrong with the product management job market. And how to fix it

Martin Eriksson has 25+ years experience building world-class online products in both corporate and start-up environments for global brands such as Monster, Financial Times, Huddle, and Covestor. He is the Founder of ProductTank, the Co-Founder and Curator of Mind the Product, and a Product Partner at leading venture capital fund EQT Ventures. He is also the author of the best-seller <em>Product Leadership, How Top Product Leaders Launch Great Products and Build Successful Teams</em> (O'Reilly, 2017).

Martin Eriksson

<p>The Kano model is a beautifully simple but often misunderstood model for mapping out customer satisfaction with various features of your product. We&#8217;ve covered the <a href="https://www.mindtheproduct.com/using-the-kano-model-to-prioritize-product-development/">Kano model</a> before after seeing <a href="http://twitter.com/jmspool">Jared Spool</a> talk about it so we were delighted to have him join us at <a href="http://mtpcon.com">#mtpcon</a> this year to really tackle it in depth and show how it should be applied.</p>
<h3>Customer Journey Map</h3>
<p>Jared starts out by laying out the customer journey map, which maps customer satisfaction through every step of the customer&#8217;s interaction with your product. This highlights clearly where in your process your customers are getting frustrated, and where they&#8217;re getting delighted, and thus where you need to focus your work.</p>
<h3>Not Sucky &ne; Delightful</h3>
<p>What&#8217;s important to note though is that not sucking is not the same as being delightful. So while we want to move our customers from frustrated to delighted, we need a mechanism to understand which features we simply need to not suck at, and which we can use to truly delight the customer.</p>
<h3>Enter the Kano Model</h3>
<p>The Kano model is a simple two-axis grid, comparing product investment with customer satisfaction. It was developed by Noriaka Kano in the 1970s and 1980s while studying quality control and customer satisfaction and challenges the convention that improving every aspect of your product leads to increased customer satisfaction.</p>
<p>The model lays out three basic sets of features &#8211; those that meet basic expectations in your product, those that satisfy the customer and those that delight the customer.</p>
<p>The key is understanding what the basic expectations of your product are, and just how much investment you need to make to meet those expectations, so that you can spend the rest of your time focusing on the delightful features that will ultimately make your product successful.</p>
<h3>Innovation</h3>
<p>He further argues that innovation isn&#8217;t simply adding new features, but adding new value. And that using the customer journey map and Kano model allows you to focus on the areas where you can truly add value to your customers, and thus add delight.</p>
<p>Watch the video to get a masterclass in applying these tools and developing a winning UX and Product Strategy.</p>

core/freeform

What good product design looks like – Miguel Fernandez (VP of Product Design, Slack)

10x Product X Design: Product and research team collaboration by Jane Austin

Learnings from London: What is it like to hold Google in your hand?

Learnings from London: How to build a billion dollar app

Product Systems: How to manufacture lightning in a bottle by Oji Udezue

Product management meets UX design by Tanmay Goel, Emi Kwon, Simran Kaur

Designing a sustainable future by Leyla Acaroglu

Making Hard Product Decisions for All the Right Reasons

Product Vision 2020

The Importance of Empathy, By Jack Sheppard

Video: Building a winning product strategy from the Kano model by Jared Spool

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